Shipping & Returns

1. Delivery Area

Delivery is exclusively within Switzerland.

2. Shipping Methods and Delivery Times

Shipping is carried out by Swiss Post. The stated delivery times are non-binding guidelines.

3. Shipping Costs

The applicable shipping costs will be displayed during the order process.

4. Transfer of Risk

The benefits and risks pass to the customer upon handover of the goods to the commissioned transport company.

5. Returns and Exchanges

There is generally no right of return or exchange for food, food supplements, protein products, protein-enriched foods, and products with health or hygiene characteristics.

6. Opened Products

Opened, used, damaged, or unsealed products are excluded from return.

7. Incorrect Deliveries and Transit Damage

Incorrectly delivered or transit-damaged products must be reported in writing within five calendar days of receipt.

8. Quality Defects

Complaints due to quality defects must be reported in writing immediately upon discovery.

9. Returns and Refunds

Returns may only be made with the prior consent of saluvivo GmbH. Approved refunds will be made to the original payment method used.